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Returns & Refunds

Last Updated: May 19, 2025

At Farmchops, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, exchanges, and refunds.

Return Policy

Return Eligibility

You may return items purchased from Farmchops within 14 days of delivery if:

Eligible for Return

  • Damaged or defective products
  • Incorrect items received
  • Items that don't match description
  • Non-perishable items in original packaging
  • Unopened shelf-stable products

Not Eligible for Return

  • Perishable items after 24 hours
  • Items with broken seals
  • Gift cards and downloadable products
  • Personal care items once opened
  • Clearance items marked "Final Sale"

Return Process

  1. Contact Customer Service

    Email returns@farmchops.com or call (555) 123-4567 within the eligible return period.

    Step 1

  2. Provide Order Details

    Include your order number, items to return, and reason for return.

    Step 2

  3. Receive Return Authorization

    We'll email you a return authorization and shipping instructions.

    Step 3

  4. Package Your Return

    Securely package the items in their original packaging if possible.

    Step 4

  5. Ship Your Return

    Use the provided shipping label and drop off at the designated carrier.

    Step 5

Return Shipping

For returns due to our error (wrong item, defective product), we'll cover the return shipping costs. For other returns, a shipping fee may be deducted from your refund.

Frequently Asked Questions

How long do I have to return an item?

Non-perishable items can be returned within 14 days of delivery. Perishable items must be reported within 24 hours of delivery.

Do I need the original packaging to return an item?

While original packaging is preferred, we understand it's not always possible. Please package the item securely to prevent damage during return shipping.

Can I return a gift?

Yes, gifts can be returned. You'll need the order number or gift receipt. Refunds for gifts are issued as store credit.

What if my item arrives damaged?

Please take photos of the damaged item and packaging, then contact customer service immediately. We'll arrange a replacement or refund.

Need Help?

Our customer service team is available to assist with any questions about returns, refunds, or exchanges.

Last updated: May 19, 2025. Farmchops reserves the right to update or modify this policy at any time without prior notice.